Acceptable use policy

Every Jumploon customer shares our sending reputation. This policy keeps it healthy, so everyone's email reaches the inbox.

Permission

• Only send marketing email to people who opted in. Don't use purchased, rented, scraped or shared lists.
• Transactional email must be related to an action the recipient took or an account they hold.
• Honor unsubscribes immediately. Don't remove Jumploon's unsubscribe headers from marketing email.

Prohibited content

• Phishing, malware, or messages that impersonate another person or organization.
• Illegal content, or content promoting illegal goods or services.
• Deceptive subject lines, forged headers, or hidden sender identity.
• Harassment, threats or hate speech.

Healthy sending

• Keep your bounce rate below 4% and your spam complaint rate below 0.1%.
• Remove inactive addresses regularly.
• Include a valid physical or postal address in marketing email where the law requires it.

Enforcement

We monitor bounce rates, complaints and abuse reports. We may pause sending, lower quotas or close accounts that break this policy, without notice when needed to protect recipients or our infrastructure.

Report abuse

Forward unwanted email sent through Jumploon, with full headers, to abuse@jumploon.com.