Legal
Privacy policy
Last updated October 18, 2026
This policy explains what personal data Jumploon processes, why, and your rights. It covers our website, dashboard and API.
Two roles
For your account (your name, email, login and billing details), Jumploon is the controller. For the email you send and the contacts you store, you are the controller and Jumploon is your processor: we process that data only to provide the service, on your instructions.
What we collect
- Account data: name, email address, password hash, team membership and settings.
- Sending data: messages you send, recipients, delivery events, and opens and clicks when you enable tracking.
- Contacts: the contacts, properties and subscription choices you store.
- Inbound email: messages received on hosts you configure.
- Technical data: API request logs, IP addresses and user agents, used for security, debugging and abuse prevention.
Where it's stored
All data is stored on our servers in Falkenstein, Germany, in the European Union.
How long we keep it
We keep account data while your account is open. Message history, events and logs are kept for as long as needed to provide activity, statistics and troubleshooting. Database backups are kept for 14 days. When you delete data or close your account, it's removed from the live system and expires from backups afterwards.
Sharing
We don't sell personal data. We share it only with the infrastructure provider that hosts our servers, with recipients' mail servers when delivering your mail, and where the law requires it.
Your rights
Under the GDPR you can ask to access, correct, delete, restrict or export your personal data, and object to processing. If you're a recipient of email sent by one of our customers, please contact that sender first; we'll help them respond. Write to hello@jumploon.com. You can also complain to your data protection authority.
Cookies
The website uses no tracking cookies. The dashboard uses a session cookie that's required to keep you signed in.
Changes
We'll post changes here and update the date above. For material changes, we'll email account owners.